Privacy Policy
Last updated: April 1, 2026 | We respect your privacy.
🔒 RATI & ROSE is committed to protecting your personal information. We never sell your data.
1. Information We Collect
Information you provide:
- Account: Name, email address, phone number, password (Fully secured - encrypted)
- Orders: Shipping address, billing details, order history
- Communications: Messages you send us via contact form or WhatsApp
- Reviews: Product reviews and ratings you submit
- Profile photo: If you choose to upload one
Information collected automatically:
- Browser type, IP address, device information
- Pages visited, time spent, referral source
- Cookies and session data (see Section 5)
2. How We Use Your Information
- To process and deliver your orders
- To send order confirmations and shipping updates via email/SMS
- To send OTP verification codes for account security
- To personalise your shopping experience (wishlist, recommendations)
- To respond to your enquiries and support requests
- To send promotional emails (you can unsubscribe anytime)
- To improve our website and product offerings
- To comply with legal obligations
3. Information Sharing
We do not sell your personal information to third parties. We may share data with:
- Delivery partners: Name, address and phone for order delivery
- Payment processors: Razorpay/Paytm for secure payment processing
- Email service: Gmail for transactional emails
- Legal authorities: When required by law or court order
4. Data Security
- Passwords are encrypted — we never store plain-text passwords
- All transactions use SSL/TLS encryption
- OTPs expire within 10 minutes
- Sessions are secured
- Regular security audits are conducted
5. Cookies
We use essential cookies to keep you logged in and maintain your cart. We do not use third-party tracking or advertising cookies. You can disable cookies in your browser settings, though some features may not work correctly.
6. Your Rights
You have the right to:
- Access the personal data we hold about you
- Correct inaccurate data via your account profile
- Delete your account and associated data — email us
- Unsubscribe from marketing emails at any time
- Port your data — request a copy in machine-readable format
7. Data Retention
We retain account data for as long as your account is active. Order data is retained for 7 years for legal/tax purposes. You may request deletion of non-essential data at any time.
8. Children's Privacy
Our services are not directed to children under 12. We do not knowingly collect data from children. If you believe we have inadvertently collected such data, contact us immediately.
9. Changes to This Policy
We may update this policy periodically. Significant changes will be notified via email. Continued use of our site after changes constitutes acceptance.
10. Contact Us
For privacy-related questions or data requests: